How can we help?

Yes. Searching, reading listings and reviews, and saving places are free, and so is adding your business. Paid plans are optional extras for business owners.

From business owners who list or claim their own listing, from public OpenStreetMap data (credited in our footer), and from corrections sent in by people who use GoNeed. A listing marked “Unclaimed” has not been confirmed by its owner yet.

Our team has confirmed the listing with the business itself. Verification cannot be bought; it is added once we have checked.

Every listing has Call, Website and Directions buttons. Signed-in members can also send a message or request a booking from the listing page, where the owner has switched those on.

Tell us which listing and what is wrong. Owners can also fix their own details at any time once they have claimed the listing.

Anyone with a GoNeed account and a confirmed email address, once per business. Reviews are checked by a moderator before they appear. Please read our review guidelines first.

It did not meet the guidelines, for example it was about a different business, contained personal details or was not a first-hand experience. You can write a new one for the same business; it goes back to a moderator.

Yes. Owners can reply publicly from their dashboard. The reply appears under the review, marked as coming from the owner.

Use the Report button under the review, choose a reason, and a moderator will look at it. To dispute a review on your own listing, contact us with the listing address.

Search for it first. If it is already listed, press Claim on the listing. If it is not, add it for free. New listings are reviewed before they go live, usually within a day.

Press Claim on the listing and tell us how we can confirm you run the business, for example a link to your website that shows the same name. We email you when the claim has been reviewed. Once it is approved you can edit the listing, answer reviews and see your statistics.

Yes. Open your dashboard and choose Edit. Changes appear straight away; the listing stays live and its web address never changes.

More photos and categories, longer statistics history, offers, customer messages and bookings, and featured placement, depending on the plan. The plans page lists exactly what each includes. A full searchable listing is always free.

Use Forgot password on the sign-in page. We email a reset link that works for one hour and only once.

Check your spam folder first. You can ask for a new link from the banner at the top of your dashboard or profile. Confirmation links last 48 hours.

It keeps you signed in on that device for 30 days. Leave it unticked on a shared computer, and always sign out there.

Both are on your profile page under “Your data”. Deleting your account removes your personal details; your reviews stay, credited to a former member. See the privacy policy for the detail.

Paid plans are not open for purchase yet. The Free plan needs no payment.

From Dashboard › Billing. Your plan then stays active until the end of the period you have paid for, and does not renew.

Every payment is listed under Dashboard › Billing, with an invoice you can open and print.

Fees are not refundable except where the law says otherwise; see the terms of service. If something went wrong with a payment, contact us and we will look into it.